Ready to take your career to the next level? Join INULTI, a fast-growing insurance-tech powerhouse that's reshaping the insurance industry. Our team of digital marketers, media buyers, engineers, product managers, designers, data analysts, and other skilled professionals collaborates to tackle ambitious challenges daily, delivering solutions that make a real impact.

Role Overview

Our client support team is ssearching for an enthusiastic account manager to assist with the onboarding and ongoing support of partner agencies that utilize our call delivery platform. New agency partners will depend on you for everything related to our platforms. It's your job to show them the ropes and make sure they get the most of our solution.

You will collaborate closely with agencies that offer their own integrations to end clients. We will supply the underlying infrastructure for call delivery. Your role is to ensure that collaboration runs smoothly.

Actions to Take

• Help new agency clients get up and running on our platform by walking them through the ins and outs of our systems from the very first day.

• Help agency partners sell and execute the platform to their clients with confidence by explaining and supporting the - helping them understand how our platform works.

• Provide continuing assistance, troubleshooting, and best practices as the principal support contact for agency partners.

• Manage a changing workload by triaging and effectively addressing partner needs; prioritize incoming tasks and requests.

• Maintain tabs on and examine KPIs, call statistics, conversion patterns, and disposition reports.

• When problems arise, work with the publishing, IT, and operations teams in-house to find solutions and provide agency input.

• Work together with your peers to enhance the onboarding process and documentation by sharing your platform knowledge.

Your Contribution

Working knowledge:

• Exceptional track record working directly with partners in account management, client success, or a related field.

• Experience with SaaS/platform settings, performance marketing, or call tracking is highly desirable.

Skills:

• Possess excellent verbal and writing English skills.

• Capacity to comprehend and articulate in simple terms complex platform ideas (such as agent runners and call routing).

• Proficient in data interpretation and analysis; adept in solving problems.

• Excellent multitasking skills, including paying close attention to detail and setting priorities under pressure.

• Exhibits a proactive attitude and possesses strong communication and interpersonal skills.

State of mind:

• Very organized, flexible, and good at working with others.

• Ready to work nighttime hours (4PM to 12AM).

• Result-oriented, with a strong desire to increase platform adoption and assist partners in reaching their goals.

So why Inulti?

• You can stay healthy and fit with Health First's comprehensive health insurance.

• Diverse and Challenging Projects: Put your abilities to the test by developing them on cutting-edge campaigns and integrating platforms.

• Get the most out of your time with premium tools that provide you access to first-rate information and applications.

• Spend the allotted funds on team-building events such as seminars, excursions, and games.

• The office welcomes pets, because we all know that our four-legged friends are an extension of our family.

• Snacks, fruits, coffee, and more are provided free of charge as part of the awesome office perks.